Unified Messaging Service

The following is a small selection of introductory texts from Indiana University's Knowledge Base. You can also search for particular words or phrases throughout the entire Knowledge Base with the full-text search.

Contents

• General information
• Basic features
• Advanced features and getting help

General information

• At IU, how do I set up my UMS voice mail?
• Getting started with Unified Messaging Service (UMS) for faculty and staff at IUB or IUPUI
• Getting started with Unified Messaging Service (UMS) for campus housing residents at IUB and IUPUI
• What is Unified Messaging Service (UMS)?
• What are the telephone numbers for UMS?
• At IUB and IUPUI, what are some shortcuts and instructions I can use when accessing the UMS voice mail system from my telephone?

For more information, search the Knowledge Base on ums, for example.

Back to top

Basic features

• In UMS, how do I check my email?
• In UMS, how do I check my voice mail?
• How can I use UMS from off campus?
• For UMS, how can my name play before the voice mail greeting?
• How do I forward a UMS voice mail message?
• How can I control what information I hear when I call UMS to listen to my messages?
• In UMS, how do I change my greeting?
• In UMS, how do I change my status?
• At IU, how do I transfer a call directly to a UMS mailbox?

For more information, search the Knowledge Base.

Back to top

Advanced features and getting help

• At IUB and IUPUI, how do I create a UMS voice mail distribution list from my telephone?
• In UMS, why is there a delay after I enter my passcode to listen to my voice mail?
• In UMS, what is Dial by Name and how do I access it?
• At IU, can I use UMS if I do not have an Exchange account?
• In UMS, why does the system always ask for my mailbox number?
• When forwarding a voice mail message in UMS, what should I do if I receive an error message?
• At IUPUI, how do I set up my 12 pager to beep when I receive voice mail through UMS?

For more information, search the Knowledge Base.

Back to top