When forwarding a voice mail message in UMS, what should I do if I receive an error message?

When forwarding a voice mail message in UMS, you may receive the following error message:

"The Operation Failed. An Object could not be found."

In such cases, you must clear the form cache in Outlook. The location of the form cache depends on the version of Microsoft Outlook you are using. To clear it, follow these steps:

1. In Outlook, from the Tools menu, select Options... .
   
   
2. Click Other, and then do whichever of the following is available to you:
   
   
   • Click Advanced Options... , then Custom Forms... , then Manage Forms... , and then Clear Cache.
   • Click Forms... , and then Clear Cache.