Using Microsoft Outlook 2002, 2003, or 2007 for Windows, how can several people use the same computer to access Exchange mail?

To allow multiple Outlook users on a single computer, you must enable profiles, and then create one for each user. Each user must create a new profile when starting Outlook for the first time. If you do not do this, even if you log into the correct domain account, you will receive an error message informing you that Outlook could not open the Inbox.

Enabling profiles

Note: You only need to do this once; you can create subsequent new profiles starting with the instructions in the "Creating profiles" section.

1. From the Start menu, click Settings, and then click Control Panel. If you are using a 64-bit version of Windows, select Control Panel, and then View 32-bit Control Panel Items.

   Note: The Windows Vista Start menu and Control Panel are different from the Windows Classic View (e.g., in Windows 2000). Therefore, navigating to certain items can be different. In the interest of broad applicability, most Knowledge Base documents assume you are using the Classic View. For information about switching your Windows Vista default view to Classic View, see In Windows Vista, how do I switch to the Windows Classic Start menu or Classic Control Panel?

   Note: The Windows XP default desktop view and Start menu are different from the Windows Classic View (e.g., in Windows 2000). Therefore, navigating to certain items can be different. In the interest of broad applicability, most Knowledge Base instructions assume you are using Classic View. For details about switching views, see In Windows XP, how do I switch to the Windows Classic View, Classic theme, or Classic Control Panel?

2. Double-click the Mail icon, and click Show Profiles... .
   
   
3. Select Prompt for a profile to be used, and then click OK.

Creating profiles

1. Exit and restart Outlook. When the program prompts you to choose a profile, click New.
   
   
2. Under "Profile Name", enter the user's username or real name. Click OK.
   
   
3. Choose Add a new e-mail account and click Next.

   Note: Outlook 2007 will attempt to set up the profile automatically using the credentials of the user currently logged into the computer. Check Manually configure server settings or additional server types to continue.

4. Choose Microsoft Exchange Server and click Next.
   
   
5. In the "Microsoft Exchange server" field, enter ads.iu.edu .

   Note: In Outlook 2003 and 2007, you will also see a checkbox for the optional Use Cached Exchange Mode feature; for more information, see In Outlook 2003 and 2007, what is Cached Exchange Mode, and how do I enable or disable it?

6. In the "User Name" field, enter the user's ADS username and click Check Name. The username should resolve to a "Last Name, First Name" format. Click Next.
   
   
7. On the next screen, click Finish.
   
   
8. Users will be prompted to select their profiles when starting Outlook.

If the workstation has a default login or the person who logs in accesses multiple accounts, you must set network security to None for the appropriate profile(s). For help, see In Outlook 2003 and earlier, what is the "Logon network security" setting, and how do I change it?

Removing a profile

1. From the Start menu, click Settings, and then click Control Panel. If you are using a 64-bit version of Windows, select Control Panel, and then View 32-bit Control Panel Items.
   
   
2. Double-click the Mail icon, and then click Show Profiles... .
   
   
3. Choose the profile you wish to delete, and click Remove.

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