At IUB and IUPUI, what should I do if I'm having difficulty accessing library resources?

Students, faculty, and staff at Indiana University Bloomington or IUPUI who connect to the Internet using a non-IU Internet service provider may experience difficulties accessing some library resources. For example, you may be repeatedly prompted to enter your Network ID, but find that the system will not accept your information.

To access library resources from off-campus, try either of the following:

• Log in using your ADS domain account

  When you are prompted for your username, enter ads\username (where username is your username). For your passphrase, enter your usual IU passphrase. See What is the difference between my Network ID and my ADS domain account?

• Create a VPN connection

  To create a VPN connection, see The basics of VPN at IU.

Or, try the following campus-specific suggestions:

• IUB: Tips for Connecting to Electronic Resources.
• IUPUI: Can't Connect? (troubleshooting form)

You will not be able to access some resources if your IU accounts are no longer active or if you are not using the correct username and password. For more information, see At IU, what happens to my student computing accounts when I leave the university, transfer to another campus, or study abroad?

For more help, contact your campus Support Center.

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