Getting started with Unified Messaging Service (UMS) for faculty and staff at IUB or IUPUI

1. To get started with Unified Messaging Service (UMS) at Indiana University Bloomington or IUPUI, you must first contact your telecommunications coordinator.
   
   
   • IUB:

     At Indiana University Bloomington, if you do not know who your telecommunications coordinator is, complete this online form. Select faculty or staff, and click Continue. Click No, and then Continue again. From the menu for the service you're interested in, select the name of your department. Your coordinator's contact information will then appear.

   • IUPUI:

     At IUPUI, if you do not know who your telecommunications coordinator is, phone 317-274-3004.

2. Send your name, username, campus telephone number, and campus to your telecommunications coordinator, who will pass on your request with the account number for billing.
   
   
3. UITS consultants on your campus will provision your account. You will receive an email confirmation with instructions for setting up your account. If you have any questions, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI).
   
   
4. The first time you access the system, you will be prompted via the user tutorial to record your name and greeting, and to choose a new passcode. For access information, see What are the telephone numbers for UMS? and How can I use UMS from off campus?

To change your settings for UMS, visit:

For information about available options, click Help on the upper right.

You can access a UMS voice mail training video and a printable UMS wallet card with common shortcuts at this UMS help site.

If you have questions about your UMS account on an office phone, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents, contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at IUB or IUPUI by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).

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