Knowledge Base search help
On this page:
- Quick help
- Search function
- Menu view
- Glossary view
- Including archived documents in your Knowledge Base search
- Logging in for restricted information
- Searching tips:
- Use more than one word
- Use only important words
- Good examples:
install windows 7
microsoft exchange forward email
locate email address
- Bad examples:
How do I locate my cousin's email address at Cornell?(Too specific; too many words)
analysis of social change(Not related to computing or Indiana University)
Basics of searching
To search the Indiana University Knowledge Base, enter your search
terms in the search box that appears on every Knowledge Base
page. Separate multiple terms with spaces. For example, if you want
help ensuring your computer is secure, you could enter the terms
computer security . When you've finished entering
search words, click the
Search button, or simply press
Enter while your cursor is still in the text box.
The Knowledge Base search engine searches the full text of all Knowledge Base documents, and returns the documents containing all your search words. For example, the above search would return only documents containing both "computer" and "security", but not documents containing only one of the terms.
The search results page presents you with a list of documents that
contain your search terms. If there are more documents than fit on the
page, you can see them by selecting
Next. Documents are
ranked according to how often and how prominently your search terms
appear in the text.
At the top of the search results page, you'll see how many total documents your search found. For example, you may see "Showing documents 1 - 15 out of 72 documents". If the total number of returns seems too large, you can narrow your search. It may take a few tries for you to find the combination of search terms that will return the answer to your specific question.
Effective Knowledge Base searches
- Don't search on a single, general word. Choose at least
two or three words that apply to your question. For example, include
the software name, the system, and the task you want to
- The Knowledge Base doesn't allow partial word or truncated term
- You don't have to search on plural word forms that end in
es; the singular form will return singular and plural forms of the word.
- Single characters (except for numbers and some common computing
terms such as "C" and "X") and many common words are ignored. For
more, see In Knowledge Base searches, what words are ignored?
- Punctuation marks are treated as spaces, except for
&(the ampersand character),
>(the greater-than character),
<(the less-than character),
!(the exclamation point), and periods within numbers.
- Searches are not case sensitive unless you enclose each term in
double quotes, e.g.,
"XP". You can also use double quotes to search for exact phrases, e.g.,
"Windows XP"; see In Knowledge Base searches, should I use quotation marks?
The Knowledge Base menus are a collection of popular, introductory Knowledge Base documents organized by topic. The menus are a good starting place to familiarize yourself with the Knowledge Base.
To access the menus from the search page, from the menu bar beneath
the Indiana University Knowledge Base logo, click
access the menus directly. For more, see
Help with the KB menu interface.
The Knowledge Base glossary view is a listing of Knowledge Base documents that define common computing terms. It is a small selection of texts arranged alphabetically by term, but you can quickly jump to a specific term by selecting its first letter from the index at the beginning of the glossary.
Including archived documents in your Knowledge Base search
When Knowledge Base documents reach the end of their logical life
span, they are archived (i.e., removed from the standard maintenance
regimen), and "ARCHIVED:" is prepended to the document title. Archived
documents are excluded from search returns by default; to include
them, select the
Include archived documents checkbox on the
If you are looking for information on something the UITS Support Center may no longer support, you might find your answer in the archived documents. Since archived documents are not actively maintained, their content may no longer be reliable.
Logging in for restricted information
You may qualify for access to restricted Knowledge Base documents, depending on your IU role. See About logging into the Knowledge Base.
Last modified on June 25, 2012.