In UMS, how do I check my voice mail?

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About your options

In Unified Messaging Service (UMS), your options for accessing your voice mail messages depend on your account type:

If you have an Exchange account, you can use your email client to hear your voice mail messages.
If you don't have an Exchange account and are set up for voice mail with web access, you can access your messages online.
With any account type, you can use the UMS telephone user interface to access your voice mail, much as you would with a typical voice mail system.

For more about the different account types, see What is Unified Messaging Service (UMS)?

Follow the URL below for a UMS voice mail training video and a printable UMS wallet card with common shortcuts:

http://moses.ucs.indiana.edu/umsvideo/index.html

If you have questions about your UMS account on an office phone, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents, contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at IUB or IUPUI by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).

Using your email client

To access your voice mail through your email client:

Start your email program as usual.
Voice mail messages will arrive as email messages, with the actual voice mail message as an attachment.
If the message is from a campus phone that is listed in the directory, the "From:" field will include the individual's name; from a non-campus phone, the "From:" field will have the text "UNIFIED MESSAGE SERVICE". In both cases, the subject line will read "Voice Mail: from (812) 555-5555: - 10 seconds", with the sender's phone number and length of message replaced with the correct values. In Outlook, though not Outlook Web Access (OWA), the icon for the message will be a small telephone.
- If you are using Outlook, double-click the message to open it. This will open Windows Media Player. If the message does not start to play automatically, use the media controls to play it.
- In OWA, double-click the message to open it. The opened message will contain an attached .wav file. This is the voice message; double-click the .wav file to open your preferred media player and start playing the message.
- Other email clients may show the .wav file differently. To listen to the message, you will typically need to double-click the .wav file attachment in order for the message to play.

You can save, delete, or forward any of your voice mail messages, just as you would regular email messages.

Using web access

To access your voice mail online:

Go to: https://umsweb.iu.edu
Log in with your Network ID.
You will see your messages in your Inbox. Click the link for any message to listen to it.

Using a telephone

To access your voice mail through the UMS telephone user interface:

Dial the telephone number for UMS on your campus.
To access Unified Messaging Service (UMS) through the telephone user interface, use the relevant number below:
- For Indiana University Bloomington, dial 812-856-9800 (from on campus, 6-9800).
- For IUPUI, dial 317-278-4288 (from on campus, 8-4288).
If the system asks you for your mailbox number, enter your full 10-digit mailbox number (i.e., 812-85X-XXXX or 317-27X-XXXX), not just the last 5 digits.
Enter your UMS passcode.
At the main voice menu, press 1 to access your voice mail messages.
Press 1 to listen to new voice mail messages, or press 2 to listen to saved messages.

You can save, delete, forward, or replay any of your messages; follow the instructions of the phone menu, or see At IUB and IUPUI, what are some shortcuts and instructions I can use when accessing the UMS voice mail system from my telephone?

Also see:

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Last modified on August 29, 2008.

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