In UMS, how do I check my email?

Note: To be able to use Unified Messaging Service (UMS) to check your email, you must be using Exchange as your email service.

In UMS, you have two options for checking your email messages on the Exchange server:

• You can use your email client, as you normally would.
  
  
• You can also use a telephone to access your email. The UMS telephone interface will read your email messages aloud to you over the phone, using a text-to-speech converter. To access your email through the UMS telephone user interface, follow the instructions below:
  
  
  1. Dial the telephone number for UMS on your campus. For more information, see What are the telephone numbers for UMS?
     
     

  2. Enter your full 10-digit mailbox number (i.e., 812-85X-XXXX or 317-27X-XXXX), not just the last 5 digits.

  3. Enter your UMS passcode.
     
     
  4. At the main voice menu, press 3 to access your Exchange email messages.
     
     
  5. Press 1 to listen to new email messages, or press 2 to listen to saved messages.

  You can save, delete, forward, or replay any of your email messages; follow the instructions on the phone menu to carry out these options.

Follow the URL below for a UMS voice mail training video and a printable UMS wallet card with common shortcuts:

If you have questions about your UMS account on an office phone, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents, contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at IUB or IUPUI by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).

Also see:

• How do I forward a UMS voice mail message?
• In UMS, how do I check my voice mail?