At IUB, if I forget the administrator password for my Windows computer, what can I do?

If you forget the administrator password for your computer, the Support Center's Carry-in Consulting service may be able to reset it.

For information on pricing, see At the Support Center walk-in location in Bloomington, what products and services are available for purchase?

To reset your administrator password, Support Center consultants must verify that you own the computer. Consultants can:

• Check the computer for a local account matching your name
• Check the computer's registration at Indiana University Bloomington
• Examine the sales receipt for the computer

If consultants cannot verify ownership, they cannot reset the administrator password; they can instead perform a clean installation of the operating system. Installation cost will be based on normal Carry-in Consulting fees.

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