In Falcon, how do I view the activity log for an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to view the activity log for an incident, follow the steps below:

1. Open the incident in question.
   
   
2. Click Updates, and then click Activity Log.

The Activity Log includes troubleshooting notes, the name of the person who made the update, and the date and time of the update.

Also see:

• In Falcon, why do I receive the error message "Your inactive session has timed out, client will terminate"?
• In Falcon, how do I update an incident?
• In Falcon, can I remove my comments from a contact or incident update after I have saved the item?
• For Falcon at IU, how can I report a problem or ask a question?