In Falcon, what should I write in the "Brief Description:" field of a contact?
In Falcon, it is important to have a proper brief description so the contact can be easily identified. Be as descriptive as possible while still being concise; avoid unnecessary words such as "a", "the", or "of". The following are recommendations for what information you should include in the "Brief Description:" field of a contact:
- Operating system
- Software, including version
- Hardware and model
- System or host name
- Functional aspect or service
Examples
| Bad | Good |
|---|---|
| windows microsoft word how to rotate text inside of a text table cell |
winxp word 2003 rotate text in table cell |
| mac eudora read mail messages come back after deletion |
macosx 10.4.5 eudora 7 cyrus messages reappear after deletion |
| windows cannot connect to webserve with ssh |
win2000 webserve secure shell ssh connection refused |
Also see:
- In Falcon, how do I escalate a contact to an incident?
- In Falcon, how do I link a contact to an incident?
- In Falcon, how do I update an incident?
- In Falcon, how do I create or reassign an incident?
- For Falcon at IU, how can I report a problem or ask a question?
This is document akyd in domain all.
Last modified on June 09, 2008.
Last modified on June 09, 2008.
Please tell us, did you find the answer to your question?
