In Falcon, how do I categorize a contact or an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

Falcon uses four-tiered system levels to categorize contacts and incidents.

The Create Contacts and Create Incidents forms use the "Level 1:", "Level 2:", "Level 3:", and "Level 4:" fields.

To categorize a contact or incident, next to the "Level 1:" field, click the ...  (ellipsis) button. Double-click the desired Level 1 category. You will then be prompted for the Level 2, Level 3, and Level 4 categories as needed.

Note: You may not be prompted for all four levels.

Also see:

• In Falcon, how do I create a contact?
• In Falcon, how do I update an incident?
• In Falcon, how do I create or reassign an incident?
• For Falcon at IU, how can I report a problem or ask a question?