In Falcon, how do I unlink a contact from an incident?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, to unlink a contact from an incident, complete the following steps:

1. Open the contact.
   
   
2. From the Options menu, select Related, then Incidents, and then View.
   
   
3. Select the incident you wish to unlink from the contact. Click the Delete button, and then click yes.

Also see:

• In Falcon, how do I escalate a contact to an incident?
• In Falcon, how do I link a contact to an incident?
• For Falcon at IU, how can I report a problem or ask a question?