In Falcon, what is an assignment group?

Note: A project is underway to replace Falcon with a service desk system from Numara Software called Footprints, scheduled to be in full production in early summer 2009. For more information, see the Service desk implementation project page.

In Falcon, an assignment group is used to cluster support providers and provide common access to support utilities for their functional unit or department. If you have questions about how your unit or department handles these utilities, contact the manager of your unit or department. The following Falcon features are specific to each assignment group:

• Contact queue
  
  
• Incident queue
  
  
• Web form submission
  
  
• Email submission
  
  
• Queue notification
  
  
• Alert stage notification
  
  

Also see:

• In Falcon, how do I create or make changes to an assignment group?
• For Falcon at IU, how can I report a problem or ask a question?
• In Falcon, how do I add a new user or modify an existing user's information?