In Falcon, how do I escalate a contact to an incident?

In Falcon, to escalate a contact to an incident:

1. Complete the required fields on the Contact Submission form. For instructions, see In Falcon, how do I create a contact?

   Note: A consultant is not required to complete the "Contact Resolution" field when escalating a contact to an incident.

2. Click Create Incident. Your contact will be saved in the assignment group you specified.
   
   
3. Complete the required fields on the Incident Submission form. For instructions, see In Falcon, how do I create or reassign an incident?
   
   
4. Click OK, and then click Yes to save your changes.

Also see:

• In Falcon, how do I link a contact to an incident?
• In Falcon, how do I unlink a contact from an incident?
• In Falcon, how do I know which fields are required?
• In Falcon, how do I update an incident?
• For Falcon at IU, how can I report a problem or ask a question?