In Windows, why does Symantec software try to dial long distance during a LiveUpdate?

Symantec/Norton AntiVirus (SAV/NAV) tries to make a long distance call if the LiveUpdate settings are set to retrieve the LiveUpdate by dialing into Symantec's BBS server. You can correct the problem by specifying that LiveUpdates should be done through the Internet.

Note: The University Information Security Office (UISO) recommends that you run the latest version of Symantec/Norton AntiVirus software (available to IU students, faculty, and staff for free via IUware) for your operating system, being sure to upgrade safely (see In Windows, how do I safely upgrade to the latest Symantec Endpoint or AntiVirus software?) and to update your virus definitions daily and scan your computer weekly. For instructions, see:

• Windows: In Symantec/Norton AntiVirus for Windows, how do I schedule automatic LiveUpdates and virus scans?
• Mac OS and OS X: In Symantec AntiVirus for Mac OS X, how do I schedule automatic LiveUpdates and virus scans?

Endpoint Protection

Note: If this doesn't match what you see, refer to About navigation settings in Windows.

1. In Windows 7 or Vista, from the Start menu, open Control Panel. In Windows XP, from the Start menu, click Settings, and then click Control Panel.
   
   
2. Double-click Symantec LiveUpdate.
   
   
3. Click the ISP tab. Under "Where should LiveUpdate get your Internet Settings?", select Internet Options in the Control Panel.
   
   
4. Click Configure to open the Internet Properties window. If you have a persistent Internet connection, choose Never dial a connection. If you use a modem to connect to the Internet, you must connect before running LiveUpdate.
   
   
5. Click OK to exit the Internet Properties window, and then click OK again to exit the LiveUpdate Configuration window.

SAV/NAV Corporate Edition

1. In Windows 7 or Vista, from the Start menu, open Control Panel. In Windows XP, from the Start menu, click Settings, and then click Control Panel.
   
   
2. Double-click LiveUpdate.
   
   
3. Click the Connection tab. From the "How do you want to connect to a LiveUpdate Server?" drop-down menu, choose Internet.
   
   
4. Click the Internet tab. If you have a persistent Internet connection, Connect to the Internet using a modem should be unchecked. If you use a modem to connect to the Internet, you must connect before running LiveUpdate.
   
   
5. Click OK.

Other versions of SAV/NAV

1. From the Start menu, choose Programs, then Norton AntiVirus, and then LiveUpdate Settings.
   
   
2. Click the Connection tab. From the drop-down menu under "How do you want to connect to a LiveUpdate Server?", choose Internet.
   
   
3. Click OK.

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