When printing in the STCs at IUB, how do I get a print credit for unacceptable output?
This information applies to printouts you make in the Indiana University Bloomington Student Technology Centers (STCs) and Residential Technology Centers (RTCs).
Conditions for print credit
The STCs offer print credit for pages that are unacceptable due to system or printer malfunction resulting in poor quality output (e.g., low toner, smudges, wrinkles in pages).
The STCs do not offer print credit for pages pages printed correctly but which do not meet your expectations (e.g., improper formatting, incorrect font, the wrong orientation, wrong length, or color mismatching).
Note: The STCs do not offer print credit for documents printed by mistake. All STC printers are now associated with a print release station so you can release printed output to the printer of your choice. The default will be any nearby 8.5x11 black-and-white STC printer. (For more about print release stations, see Information about print release stations at IUB.)
In order to print your output, you must log into the print release station. To avoid reprints, first check to see if the printer is functioning normally or has notifications posted on it that would indicate a mechanical problem.
The print release station is your last chance to review your print job for the correct page count (and price, for color output). If you decide not to print the requested output, you can delete the print job or you can just leave the print job in the queue and it will be deleted automatically.
If you accidentally release a long print job, you may be able to cancel it at the printer before the bulk of the job is printed. In this event, you may be eligible for print credit on the unprinted balance of the job.
Getting a print credit
Credit for damaged or unprinted output is available upon request. See the consultant as soon as possible after your loss. If a consultant is not on site, call 812-855-3802 for assistance. If you cannot reach someone for an immediate print credit, contact UITS Leveraged Services.
For more about the UITS Student Technology Centers, including site locations, hours, printing practices, and available software and hardware, see:
Last modified on October 26, 2012.