How can I contribute to or comment on the IU Knowledge Base?

The UITS Knowledge Management team welcomes comments, contributions, suggestions, and corrections to the Indiana University Knowledge Base. Although the Knowledge Base is available for use globally, its primary target audience is the IU community, and its content is focused accordingly.

Note: If you're a member of the IU community (e.g., a student, faculty or staff member, applicant, or a sponsored affiliate), and the Knowledge Base didn't answer your question, contact the UITS Support Center.

On this page:

• Sending comments or corrections about a particular document
• Sending new documents or updates to existing documents

Sending comments or corrections about a particular document

To send a comment or suggest a correction regarding a Knowledge Base document:

1. At the bottom of the particular Knowledge Base document, click I have a comment for the Knowledge Base. This link is located at the bottom of every Knowledge Base document.

   Note: Use this link only to submit a comment or correction regarding Knowledge Base content. If you are a member of the IU community with a computing problem or a question about technology services at IU, click I need help with a computing problem instead to contact the Support Center.

   Note: When using Internet Explorer 10, if you are unable to access the form, try turning on Compatibility View; see Use Compatibility View in Internet Explorer.

2. Enter your information in the "Full name" and "Email address" fields.
   
   
3. From the drop-down list under "Relationship to Indiana University", click to select your affiliation (e.g., Student, Faculty member, Alumnus/Alumna, Applicant, or Parent). If you are not affiliated with IU, click None.

   Note: Although funding restrictions prohibit the Support Center from providing technical help to individuals not affiliated with IU, the Knowledge Management team welcomes constructive feedback and questions about Knowledge Base content from anyone, regardless of affiliation.

4. If your comment is concerning another Knowledge Base document (i.e., not the one containing the current form), click to uncheck the box next to My comment concerns this document. Make sure to include the URL of the other document in the body of your comment.
   
   
5. Under "Your comments", enter your comment or correction in the text box. Some examples include: The first sentence in the second paragraph is confusing. The title contains a typo. The information in this document seems to conflict with the information in https://kb.iu.edu/data/akln.html.
6. When you're finished, click Submit form.

After submission, your comment is routed through the Support Center, which will forward it to the Knowledge Management team. You should receive a reply from either team within one or two business days.

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Sending new documents or updates to existing documents

Via email

To submit new content or updates to existing content via email, send a message to  kb@iu.edu , including the URLs of the referring pages (if applicable). Mail sent to  kb@iu.edu  is routed into the Knowledge Management queue in FootPrints, a web-based application for recording and tracking customer requests. You should receive a reply from the Knowledge Management team within one or two business days.

Note: FootPrints strips all text formatting, such as typeface (e.g., bold and italics), color, and highlighting, from email messages. Consequently, email messages to  kb@iu.edu  arrive in plain text format, and Knowledge Management staff cannot identify any changes indicated by highlighting, or a different font color or typeface. As a workaround, choose one of the following options:

• Send the changes in an attached file: Copy and paste the Knowledge Base text into a word processing application (preferably Microsoft Word), and then use text formatting to indicate the desired content changes. Alternatively, in Word you can use the Track Changes feature to automatically track insertions, deletions, and formatting changes. Save the file, and then send it as an attachment in your email message to  kb@iu.edu . Include any instructions for the Knowledge Management team in the message body, for example:

  Hi...

  Please update https://kb.iu.edu/data/akln.html with the changes noted in the attached Word file. Remove the red text and add the bold text.

  Thank you.

• Carbon copy a Knowledge Management staff member: Emailing  kb@iu.edu  with a Knowledge Management staff member added to the Cc line (see contact information) will send a plain text copy to FootPrints and a copy that retains your text formatting to the staff member's preferred email account.

Via the KB Workshop

Note: This option is available only to UITS staff members and other regular Knowledge Base contributers with the necessary accounts.

Using the KB Workshop, you can create new documents and initiate changes to existing documents. Your changes will appear in the live Knowledge Base after a Knowledge Management staff member processes them. For instructions, see Workshop help.

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